Every Aqualix purchase is backed by a straightforward warranty, hassle -free returns, and responsive support.
Every Aqualix purchase is backed by a straightforward warranty, hasslefree returns, and responsive support.
Warranty Commitment
We offer a unified warranty policy across all Aqualix products.
We offer a unified warranty policy across all Aqualix products.
Warranty period
Aqualix products are covered by an 18-month warranty from the date of delivery.
Coverage includes:
• Manufacturing defects • Product failures under normal use conditions
Warranty does not cover:
• Damage caused by improper installation • Physical damage or misuse • Unauthorized modifications
Aqualix products are covered by an 18-month warranty from the date of delivery.
Coverage includes:
• Manufacturing defects • Product failures under normal use conditions
Warranty does not cover:
• Damage caused by improper installation • Physical damage or misuse • Unauthorized modifications
Service model
For quality issues caused by non-human damage during the warranty period, we operate a "replacement instead of repair" policy — we send you a brand-new unit so you don't have to wait on a repair.
For quality issues caused by non-human damage during the warranty period, we operate a "replacement instead of repair" policy — we send you a brand-new unit so you don't have to wait on a repair.
30-Day Return & Exchange Policy
Within 30 days of receiving your product, if you're not satisfied, you can request a return or exchange, provided the original packaging is intact and the product's condition doesn't affect resale.
Within 30 days of receiving your product, if you're not satisfied, you can request a return or exchange, provided the original packaging is intact and the product's condition doesn't affect resale.
For returns or exchanges due to quality issues, Aqualix covers the return shipping cost.
For returns or exchanges due to quality issues, Aqualix covers the return shipping cost.
How to Request After-Sales Service
Contact our support team through the official website, or email us. Please include your order number and relevant photos/videos so we can process your request quickly.
Contact our support team through the official website, or email us. Please include your order number and relevant photos/videos so we can process your request quickly.
