Return Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers may request a return within 30 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
For returns due to buyer preference or ordering the wrong item,the customer is responsible for return shipping.For defective,damaged,or incorrect items,we cover the return shipping cost.No restocking fee is charged.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5-10 business days after the returned item has been received and inspected.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at aqualix@aqualix-home.com
Please contact our Customer service at aqualix@aqualix-home.com to get the return address.
loading
